Refund Policy

Issued by Z Assorted Works · Applies to all purchases made through world-commander.com.

When refunds are available

Refunds are only available in the following circumstances:

• Accidental purchase — you purchased something you did not intend to (e.g. a double-click that triggered two top-ups, a wrong account, an unintended renewal you immediately wish to reverse).
• Wrong product — you bought a product that does not match what you actually wanted (e.g. you intended JAI Pro but checked out the Donor tier instead).

Eligibility windows

Refund requests must be submitted within the following windows from the time of purchase, or they will not be considered:

• Accidental purchase — within 24 hours of the original transaction.
• Wrong product — within 72 hours of the original transaction.

Processing time

Approved refunds can take up to 14 days to be processed internally. After approval, the funds will be returned to the original payment method via Stripe. Your bank or card issuer may add a further few business days before the funds appear on your statement.

How to request a refund

Email [email protected] and include:

• Your account name (username)
• The email address on the account
• What you bought (JAI Pro, JAI Top-up, or Donor) and the date of purchase
• The reason you'd like a refund

If any of these are missing we may need to come back to you for more information, which will delay the request.

Prefer to call? If you're in Australia, you can also reach us by phone on 07 3543 2099 during business hours (AEST) to discuss a refund. Please have your account name and purchase details ready. Email remains the fastest way to lodge a formal request.

What is not refundable

• Subscriptions that have already renewed for the current billing period beyond the 24-hour accidental-purchase window.
• Top-ups that have already had messages consumed against them.
• Donor contributions made knowingly and intentionally outside the 24-hour accidental-purchase window — the Donor tier is, by its nature, a voluntary contribution.
• Any request submitted outside the eligibility windows above.

Questions?

If you're unsure whether a situation qualifies, email [email protected] before submitting a formal refund request and we'll let you know.